FAQs
We’ve tried to cover everything here, but if you have any further questions, please just give us a call and ask.
What’s the shortest time my pet can stay in the resort?
Our office is closed for Admissions and Departures on public holidays and we have minimum stays over the Easter, Christmas and New Year Periods.
All other times have no minimum stay, so your dog can stay for as little as one night.
Do you have a minimum stay during peak periods
Easter
Our office closes for admissions and departures on the Thursday before Good Friday and reopens on the Tuesday after Easter Monday
Christmas
We have dates where we do not accept admissions and departures. Please contact our office for specific admission and departure dates which may change each year.
Do you need a deposit?
Only over Easter and Christmas, we ask for prepayment in full due to the overwhelming demand for bookings.
Are the rooms big enough to be comfortable?
Absolutely. All of our suites are above industry size standards, both inside and out.
Are vaccinations required?
Yes. In order to ensure the safety of all of our guests we require evidence in the form of a current vaccination certificate which MUST be produced on or prior to admission. Certificates required are C5 vaccination for canines. Vaccinations must be current.
Will my pet be sharing a suite?
In order to ensure the safety of our guests, we only allow sharing of suites with pets from the same family.
Does my dog have to be desexed?
No, your dog does not have to be desexed, we take all dogs equally.
Are there any breeds which you will not take?
No, we take all breeds. There are none that we will reject.
Can I bring bedding and toys?
Yes of course. Please be aware that we can't guarantee the condition that these items can be returned in so perhaps don't bring your best!
What happens if my pet gets sick?
We have a Registered Vet on call 24 hours a day, seven days a week, so help is never far away. If anything untoward happens we’ll always call you first, however if we can’t get a hold of you, we’ll always act in the best interest of your pet.
My pet has brachycephalic issues, is that OK?
No problem. We have years of experience in managing Brachycephalic Breeds. We always ensure that your dog’s needs are no matter what the breed.
Can you give my older pet some extra special treatment?
Of course we can. All of our ‘senior’ guests are looked after with the care and attention they deserve. They’re guided out for gentle walks every day, as much as they can manage, and this extra personal attention is always well received. This time also allows us to monitor their health very closely.
If they have special dietary needs just let us know, and if there are medications to be administered, we can comply with any veterinary directions you may have.
If your pet is really quite frail, then we would suggest checking them into a boarding facility that specialises in elderly pets. If you’re in any doubt at all as to their overall health, this is probably the best way to achieve a stress-free, and enjoyable experience for you both.
PLEASE NOTE:
It’s very important that you let us know of any pre-existing conditions, health issue/s or concerns regarding your pet. We don’t know them as well as you do, so subtle changes in behaviour may not be noticed. Changes in behaviour can be precursors to serious health problems, so for your pet’s sake, make sure we have all the relevant information before you head off on your break.
I have a pet with a disability, is that OK?
So long as you let us know in advance, we can accommodate pets with almost any disability. Extra time is always given to animals with hearing, or vision deficits for example, however whatever the condition, so long as we’re well briefed on their needs, generally they’ll be fine.
PLEASE NOTE:
It’s very important that you let us know of any pre-existing conditions, health issue/s or concerns regarding your pet. We don’t know them as well as you do, so subtle changes in behaviour may not be noticed. Changes in behaviour can be precursors to serious health problems, so for your pet’s sake, make sure we have all the relevant information before you head off on your break.
What happens in the unlikely event of an emergency?
When you check your pet in for their break, we’ll ask for Emergency Contact numbers. One for you, and one for a trusted individual who can make decisions for your pet, in the event that we can’t reach you. If anything happens our first call is always to you.
We should also be aware of your wishes, or specific actions you’d like us to take, in the event that we can’t get in contact with anyone.
We also have a Registered Vet on call 24 hours a day, seven days a week, so additional help is never far away.
You should also let your Vet know your pet will be staying with us for a while. Unless you’ve given them approval to share patient information, we may not be able to make an informed decision about the welfare of your pet.
However, if we can’t get a hold of you, we’ll always act in the best interest of your pet.